STEFAN OBERTANNER

Head of Operations

01 / 2024 – now

Key Responsibilities:

•  Platform Operations: Oversee the day-to-day operations of the platform, ensuring optimal performance, security, and reliability.
•  Process Optimization: Identify opportunities to streamline processes, reduce costs, and improve efficiency across the organization.
•  Client Success: Foster strong relationships with clients, ensuring their needs are met and exceeding expectations.
•  Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with industry standards.
•  Data-Driven Decision Making: Utilize data analytics to inform strategic decisions and measure operational performance.

Director Integrated Management Systems

05 / 2020 – 11 / 2023

Leadership of the Integrated Management System team

Ownership of the Integrated Management System program

• leadership for up to 7 employees
• implementation of a global integrated management system
• integration of quality, information security, occupational health and safety, environmental, functional safety management systems
• strong cooperation with process area owners, process owners, compliance team, legal team, etc.
• planning and execution of internal audits
• responsible for certification of ISO9001 and ISO45001
• supporting certifications for ISO27001, TISAX and ASPICE
• consulting of the C-level management regarding certification strategy

Director Quality Assurance (Europe)

05 / 2018 – 04 / 2020

Leadership of the Quality Assurance department (Europe)

• leadership for around 200 employees
• strategic development of the quality assurance department
• capacity management
• standardization and scaling of quality assurance processes

Head of Quality Assurance (Germany)

01 / 2017 – 04 / 2018

Leadership of the Quality Assurance department (Germany)

• leadership for up to 30 employees

• personal development of software testers (manual testing), test engineers (automated testing) and test managers

• resource management

• Responsible for test device farms

• integration of the local quality assurance department into the global setup

Head of Quality Assurance

07 / 2014 – 12 / 2016

Leadership of the Quality Assurance team

• strategic resource planning
• developing of manual testers, test automation engineers and test managers (skills, competencies, career levels)
• effort and capacity planning for projects
• process ownership for validation and verification processes (CMMI/ISO9001)

Test Manager

02 / 2012 – 06 / 2014

Project: Loyalty management system for “Deutsche Lufthansa” (“Miles&More)

• creation of test plans
• managing the test team
• managing the resources incl. automated testing
• test reporting
• strong cooperation with development team / project lead
• consulting of the client regarding the test strategy

Project: internal product development (Loyalty management system)

• creation of test plans
• managing the test team (incl. offshore)
• managing the resources incl. automated testing
• test reporting
• strong cooperation with development team / project lead

Project: CRM- / loyalty management system for “Deutsche Bahn” (“BahnCard, “BahnBonus”)

• creation of test plans
• managing the test team
• managing the resources incl. automated testing
• test reporting
• strong cooperation with development team / project lead
• consulting of the client regarding the test strategy

Project examples

Future Camp GmbH

Marketing communication team member

• creation of marketing concepts
• implementation of marketing measures
• operation of marketing activities (online / offline)

Payback GmbH 

Online Marketing team member

• Relaunch of Payback Website
• implementation of a new content management system
• CMS module configuration
• content creation
• cooperation with Quality Assurance department

Test lead

Project: Implementation of an internal marketing management tool

creation of test plans

managing the test team (including nearshore team members)

test reporting

Loyalty Partner Solutions GmbH

Software tester

Project: Implementation of a CRM system for a TV content provider

• creation and execution of manual test cases
• Bug reporting and retesting

 

Software tester

Project: Implementation of a CRM/loyalty system for “Deutsche Bahn (“BahnCard”, “BahnBonus”)

• Creation and execution of manual test cases
• Bug reporting and retesting

Several clients

Small projects as

• creation of marketing concepts
• development of websites
• organization of corporate and training events

Class leader

12 / 1999 – 09 / 2001

Leader of a training class at a non-commissioned officer school

• Planning and organizing of training courses
• Education of leaders in training methodologies, leadership methods, military laws, etc.

Head of department

07 / 1997 – 11 / 1999

Leader of a department in a batallion headquarter

Responsible for

• IT resources and processes
• headquarter organization
• public affairs
• communication

During this, employment to Kosovo Verification Mission / Kosovo Force

Platoon Leader / Training officer

 07 / 1995 – 06 / 1997

Leader of a training class at a non-commissioned officer training companyl

• Planning and organizing of training courses
• Education of leaders in training methodologies, leadership methods, military laws, etc.
• Technical and tactical training on main battle tank Leopard 2

Platoon Leader

 12 / 1993 – 06 / 1995

Leader of a tank platoon

• Education and training of conscripts and commanders in a tank platoon regarding tactical and technical operations

Officer training

 10 / 1991 – 11 / 1993

Dedicated training to become a tank officer

• Basic training / special tank training / tank driving school
• Leadership training
• German army officer school (tactics, military laws, methodologies)
• Tank platoon training